GENERAL AND SPECIAL CONDITIONS

1. Acceptance

These general and special terms and conditions – which will be updated from time to time – cover all services made available online, by e-mail or by telephone. By making a reservation through our website, you acknowledge and agree that you have read, understood and agree to be bound by the following general and special terms and conditions (also referred to as “rental conditions” or “booking conditions”).

2. Reservation and payment

All reservation requests are valid only upon receipt of a deposit corresponding to 30% of the price of the stay. Once the deposit is received by Ca, the reservation becomes final and implies your acceptance of these rental conditions. The balance of the stay must be paid no later than 30 days before the day of arrival, without any reminder from our side. When paying the deposit by credit card, the attached payment terms apply. Transfer fees are the responsibility of the customer.

All reservations made less than one month before the arrival date must be paid immediately and in full in order to be confirmed.

If payment is not made on time, the customer will be in default. Casa Ronda then has the right to cancel the booking.

3. Cancellations

In case of cancellation, please notify us by e-mail: booking@casaronda.be. The date of receipt of this e-mail qualifies as the date of cancellation. Customers who have not paid the balance 30 days before the date of arrival will be considered to have cancelled their stay, without being able to benefit from this cancellation.

In case of delayed arrival or early departure, the booked stay remains due in full.

Stays are not exchangeable, unless otherwise decided by Casa Ronda.

The cancellation fees are applicable according to the cancellation conditions below:

• Up to 90 days before the scheduled arrival date: refund of the amount paid;
• From 89 days to 30 days before the scheduled arrival date: 25% of the total amount of the stay including additional services will be charged.
• From 29 days to 15 days before the scheduled arrival date: 50% of the total amount of the stay including additional services will be charged.
• From 14 days to 7 days before the scheduled arrival date: 75% of the total amount of the stay including additional services will be charged.
• Less than 7 days before the scheduled arrival date: 100% of the total amount of the stay including additional services will be charged.
• No-show on arrival, interruption of stay, early departure: 100% of the total amount of the stay will be charged, including additional services.

Refund or deferred payment in the following cases (subject to proof):

• • Closure of the Spanish borders or those of your country of origin
  • Quarantine or lock-down of your region and/or country

These conditions apply to any cancellation of your stay for the reasons described above and until the day before your arrival at Casa Ronda.

It is advisable to take out travel and cancellation insurance.

4. Prices

Casa Ronda reserves the right, without prior notice, to change prices on the site at any time. You cannot derive any rights from the prices of the accommodations as they are or were mentioned on the site.

Prices include :

Rental of the accommodation(s), use of the garage, supply of sheets and towels, beach towels, beds made on arrival, TV, wifi, water, electricity, gas consumption barbecue, heating and cleaning at the end of the stay (excluding the kitchen and barbecue).

Tourist tax, collected on behalf of the municipalities, is not included in our rates.

5. Deposit

A deposit of 500€ for the rented accommodation Villa and of 250€ for the accommodation Guesthouse must be paid. The deposit must be paid by bank transfer before the beginning of the rental period. The exact amount of the deposit and the method of payment is indicated on the payment order you receive when you have booked a property through us. The deposit will be transferred back to you within 10 days after the day of departure if the deposit has been paid by bank transfer or returned on the day of departure if you paid the deposit upon arrival. You will receive the entire deposit back if the property is still in the same condition as when you arrived; i.e. no damage, no garbage, dishes done, left tidy, and the key returned to the appropriate janitor of the property before 10 am. Any charges incurred for the use of additional facilities and/or additional services booked may also be deducted from this.

Should any of the above prove to be in default, we may have to hold the security deposit a little longer until the exact cost of the damage is determined. If the damage exceeds the amount of the security deposit, you will also be liable for the excess.

A release of the security deposit by Casa Ronda does not release the client from liability in case of damage.

This provision is a third party clause in favour of the owner of Casa Ronda.

6. Reception and keys

Casa Ronda does not have a permanent reception. The customer undertakes to check in on the agreed date and time and to pay the deposit on that day. If these conditions are not met, Casa Ronda has the right to refuse the key transfer and re-rent the accommodation within 24 hours.

The accommodation is available on the day of arrival from 3 p.m. and must be left before 10 a.m. on the day of departure.

When you arrive we ask you to check your accommodation immediately; if there is any damage please report it immediately to support@casaronda.be , otherwise we will charge you for the damage. Should any damage occur during your stay, please contact support@casaronda.be immediately so she can check the damage and calculate the cost.

In case of departure after 10:00 am, a fixed supplement of 100€ will be charged to the customer. In case of loss of keys, the customer will be charged 250€.

This provision counts as a third party clause in favor of the owner of Casa Ronda.

7. Furniture and furnishings

It is forbidden to remove furniture or make other interior changes to your own taste…. Furniture and other goods may only be used for the purpose for which they are intended. If at the end of the rental period furniture or goods are no longer present or out of use due to other than normal use they will have to be paid for or replaced by the customer. This condition also applies to the upholstery, the walls and the building in general. In case of damage, the value of broken or cracked goods, cleaning costs for stained carpets, blankets, mattresses, bedding, etc. will have to be reimbursed by the client. The customer will use the furniture and other goods only in the rooms in which they are placed. It is forbidden to move them outside the accommodation. Blockages: the client shall not throw things into sinks, bathtubs, bidets, showers, toilets, drains, etc. which could clog the pipes. Should this nonetheless be the case, the customer shall be responsible for the costs caused for the removal of these blockages. This provision is a third-party clause for the benefit of the owner.

8. Site Description

Upon arrival, the client will find a detailed inventory of the objects and equipment in the accommodation(s). Any complaints regarding the inventory, the state of the rooms and equipment or the cleanliness of the accommodation(s) must be submitted to Casa Ronda (support@casaronda.be) within 24 hours of arrival. After this deadline, the client is deemed to have tacitly acknowledged the correctness of the inventory, the state of the rooms and equipment and the cleanliness of the accommodation(s).

The client must spontaneously inform Casa Ronda (support@casaronda.be) of any damage or breakage during his/her stay, regardless of its cause.

The client is responsible for the items in the accommodation(s) (furniture, kitchen utensils, linen, etc.) and is obliged to refund the missing or damaged items, at his/her expense, or their repair and cleaning, especially the bedding. In case of damage (walls, ceilings, paintings, plumbing or other), the client is also obliged to reimburse the repair costs, according to Casa Ronda’s evaluation.

Any behavior contrary to morality and public order will be cause for Casa Ronda to ask the client to leave the accommodation(s) without any compensation and/or refund.

9. Destination

The leased property concerns the rental and occupancy of rooms for exclusive use as vacation accommodation. The customer enjoys the rented spaces and furniture.

The rental of the accommodation(s) is for a maximum number of people. Any breach of this article will result in an additional fine of 100€ per person per day, all without prejudice to any other damages.

10. Cleaning / state of the property

The cleaning at the end of the stay is included in the rental price.

However, the customer must leave the accommodation in its original and clean condition and respect the following instructions:

– The furniture must be back in its initial place.

– Empty the refrigerator completely, wash and put away.

– Emptying the dishwasher.

– Cleaning the barbecue.

– Empty the trash cans and bring the garbage to the appropriate containers in the container park (Point Verd).

– Take empty bottles and glass to the designated containers in the container park (Point Verd).

Failure to follow these cleaning instructions will result in a 100€ charge. This provision counts as a third party clause in favor of the owner of Casa Ronda.

11. Security

The client must ensure that the doors and windows of the accommodation(s) are closed and the alarm is activated during his/her absence and must use the wall safe for valuables. Except for use and passage, the garage door and access doors to the property must be closed at all times. Casa Ronda is not responsible in case of burglary and/or theft.

The alarm system in the Villa is connected to an alarm center of Securitas. There is no alarm system in the Guesthouse.

The pool is not fenced and therefore not suitable for young children. There are very many stairs in and around the house and therefore not suitable for young children, elderly people and/or people with physical disabilities.

12. Prohibitions

It is forbidden to:

• Bringing pets to the accommodations;
• Smoking in any area of the accommodations;
• To use caustic products on the surfaces done in Mortex (limestone) (such as acids, vinegar, hair dye products, lemon, etc.).

Personal items left in the accommodation(s) upon departure are not the responsibility of Casa Ronda.

13. Noise

The production, performance or organization of private parties in Casa Ronda is prohibited. Organizing parties without our prior approval will mean that we will withhold the entire deposit. All complaints, fines, damages, payments and possible eviction of the house resulting from this will (in addition to the withholding of the deposit) be borne by the client; neither we nor the owner will be liable for this, and with respect to damages and consequences for violation of this prohibition, you will indemnify us and the owner. This also applies to any form of noise nuisance. Casa Ronda has the right to deny further access to the accommodations.

Please do not turn up the music too loud during the day and no music after 10pm at night and until 9am. Bringing your own sound equipment is prohibited. In case of complaints from neighbors, a minimum of € 500 per incident will be deducted from the deposit.

This provision counts as a third-party clause for the benefit of the owner.

14. Minors

Our accommodation(s) are not accessible to minors under the age of 18 who are not accompanied by their parents and/or legal guardians. Casa Ronda reserves the right to access accommodation(s) booked in violation of this provision for minors under the age of 18 who are not accompanied by their parents and/or legal guardians and who present themselves for key collection, to refuse and proceed to immediate cancellation of the stay. Under the same conditions, Casa Ronda can cancel the reservation at any time before the start of the stay, if it is discovered that the accommodation(s) are used by minors under 18 years old who are not accompanied by their parents and/or legal guardians.

15. Car rental

Casa Ronda is located outside the center of Javea. Transportation is required to reach this location. Public transport is usually not available, or infrequent. We recommend that you rent a car in advance from companies with local offices to avoid unpleasant problems. We have our own car Toyota City Verso (petrol – automatic – air conditioning – GPS – built in 2022) with 7 seats that we offer for rent from Alicante airport. The rental is based on a “Full Fuel” system. When the customer picks up the car, he receives it with a full tank. The tank must be full when returning the vehicle. If the car is not returned completely full, a penalty of EUR 50 will be charged in addition to the amount of liters of fuel required to fill the tank. The car is comprehensively insured and the (English) exemption is EUR 750, which is payable by the customer in the event of an accident or damage. If you are interested in this, please contact us (booking@casaronda.be).

16. Force majeur

In case of force majeure, Casa Ronda reserves the right to cancel the reservation subject to reimbursement of the sums already received. With the exception of this refund, the customer cannot claim any other compensation from Casa Ronda, if applicable.

17. Privacy

The processed information is intended for Casa Ronda. The customer has the right to object, free of charge, to the use of data concerning him/her for prospecting purposes.

He also has the right to object on legitimate grounds and the right to request, access and correct data concerning him by writing to support@casaronda .be.

In particular, Casa Ronda may send its clients its newsletter, promotional offers and a satisfaction questionnaire after their stay, by providing the client with an unsubscribe link at the bottom of each commercial prospecting email.

18. Complaints

Casa Ronda naturally finds it extremely important that you have a good holiday and that the holiday home meets your expectations. If, in your opinion, something is not right with the holiday home or the booking, please contact support@casaronda.be directly on site. We will then make every effort to resolve the complaint quickly and to everyone’s satisfaction. If you leave the house without our permission, any right to compensation will lapse.

19. Disputes

This agreement is exclusively governed by and must be interpreted in accordance with Belgian law. All disputes that may arise between the parties with regard to this agreement will be settled amicably as much as possible. If the parties fail to reach an amicable solution, the courts and tribunals of the district of East Flanders, division Ghent, are competent.